FAQ

FAQ

Was my credit card incorrectly charged and what is an authorization? 

When a credit/debit card is used to open a tab at The Roxy, it is automatically pre-authorized for $20. It typically will stay pending on your online banking for (2) to (3) business days depending on your credit card company. Then it will show the correct amount spent. If not, please contact management at events@theroxybeaumont.com and we will help you. 

How do I purchase tickets for a show at The Roxy Music Hall?

  1. Online: www.theroxybeaumont.com click the “Purchase Tickets Here” link and follow instructions.
  2. The Roxy Box Office during business hours 

Please explain Will Call? 

If you purchase tickets and chose Will Call you will not receive hard copy tickets. Just show your I.D. and Credit Card you purchased with to cashier, she will check you off list, and you’re in. 

What are the Age Requirements? 

Check the banner for the show you are interested in for age requirements. All Ages Show Restrictions: Children 14 and under must be accompanied by a parent or legal guardian. The phrase “All Ages” used on any flyer, ad or other website, including See Tickets, only means that the event is not restricted to 18 or 21 and up. Carefully note any age restrictions when purchasing tickets. If an event is listed as 18 or 21+ only, that means ALL patrons. 

Can I Smoke in The Roxy? 

Smoking is NOT allowed in The Roxy We have a large outdoor patio where smoking is permitted. 

What is your dress code? 

The dress code for The Roxy is casual. Shorts, t-shirts, and ball caps are acceptable. You can wear open toe shoes but at our own risk. The Roxy reserves the right to refuse service to anyone. 

How do I book an event or band at The Roxy?

Email events@theroxybeaumont.com for booking consideration. Please include return contact info, plus links to your videos and socials.